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Welcome
Our
commitment to our retail customers is to give you access to the largest
selection of original iron-on transfer designs, Swarovski crystals, and
quality metals at everyday competitive prices.
Our philosophy is that if we can help you be creative and enjoy
this craft, then we will be successful.
If you ever have any questions or need help, just give us a call.
How
to order
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We accept
orders through our website, faxed orders, mailed orders, and phone
orders. We strongly
encourage our customers to order through the website because our
experience tells us that the ordering process is much more accurate.
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If you
order by phone, fax or mail, it is best to use our preformatted order
form to improve accuracy and turnaround time.
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You need
to specific the item number, page number, design description, and color
choices all obtained from the web or our hardcopy catalog. You
will also need to fill in the quantity desired.
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Payment
| We
accept cash, money orders, all major credit cards, and checks from
established customers.
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| Payment
in full is required before we will ship any merchandise.
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Shipping
| Our
customary carrier is the USPS.
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| Overnight
or rush delivery orders are shipped primarily via UPS or FedEx.
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| Wholesalers
are charged our cost for shipping.
Insurance applied to each shipment and the cost passed
through to the wholesaler.
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| Overnight
orders must be placed by
noon
for delivery the following day and clearly indicated on the order.
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Custom
Orders
| We
routinely produce custom designs for our customers.
The minimum order is 100 pieces.
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| You
will need to send us a copy of your artwork, with dimensions,
materials, and color specified.
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| If
you require us to design your artwork, we charge $25 per hour.
The charge is waived if you place the order.
Once orders are placed they are non-cancelable.
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| We
will return a quote with a graphic of the finished piece within 3 to
4 days. You must sign
off on the quote and artwork for us to place the order.
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| We
charge 50% of the amount of the order when confirmed by you.
Preferably on a credit card.
The balance is due when the order is received by us.
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Returns
| All
returns must be pre-approved. Email
us for return approval.
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| We
accept returns only within 10 days of the receipt.
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| You
may exchange or return merchandise for company credit only.
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| There
is a 20% restocking fee that applies to all returns.
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| Proof
of purchase, usually a copy of the original invoice, is required and
the item must be returned in its original condition and in its
original packaging.
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| Sealed
packages of bulk crystals and metals that have not been opened can
be returned.
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| Customer
is responsible for all shipping charges on returned merchandise
unless we made an error.
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| Mail
your returned merchandise to the address below.
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Pricing
| Pricing
for all items can be found on the Sue’s Sparklers web site.
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| We
have a 60+ page retail catalog available by order for a modest
charge plus shipping.
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